Great experience buying a car with Rowley!!!

The worst employee ever. Acted like she was a mechanic, tried to scam us for extra money. Boasted about how long her experience was for 25+ years and had been an employee. If she is a manager I find it very funny how she did not want to address the issue and questioned what are you just looking for commission to sell SUNBIT. Try going to mechanic school and not making up fake repairs that weren’t even in the diagnostic video

This dealership totally blew me off denied my concerns and tried to upsell with SUNBIT SPECIFICALLY ALICIA LOVE THE WORST PART WAS I HAD A DANGEROUSLY WITH MY BALL JOINTS PAID $60.00 nobody helped me and I got nothing done

It didn't take long. And very polite

Honsana Conway customer care was exceptional!

Daryl was great in getting me a new vehicle!

Missing parts needed for service. Appointment in 2 weeks.

My appointment was for 8:00 am - I arrived 5-10 minutes early. The service advisor checked me in, had me sign the estimates of work and told me it would be 2 hours of work time. Alicia, the service advisor kept me informed , sent me a video link of the technician inspecting my car. Waiting room was comfortabl in less than 2 hours Alicia got me because the work was completed znd my car washed ready for me to leave.

Hello we are existing customers and have used services quite frequently. It is a shame and unfortunate we came in for a job and we were subject to diagnostic(60.00) and I am disgusted by the upselling and here’s what happened: During the diagnostic test the mechanic said nothing about caliper in my passenger side rear wheel. It was in detailed in the video only thing needed to be replaced was the brake pad and rotors. We were here a month ago and they told us this was the only thing needed to be done. Alicia refused to replace my issues and told me I could get them replaced only if I agreed to getting the calipers along with brakes and rotors. She also assured me the car would not go back on and the car wouldn’t move without the calipers. I called ahead of time and we talked about this and when we got there she made us pay more and ultimately I would not comply with buying new calipers. She quoted me at $1300.00 nowhere in the video of the diagnostic they never suggested that they needed replacements. The next day I went to Rosen Honda and they are very kind to me and right now and replacing my brakes and rotors and are not replacing my calipers. Basically the upselling was manipulative and rude. At the same dealer and they’re doing a great job she refused us service and I feel like the $60 for diagnostic should be reimbursed because of the disservice we received from Russ Darrow.

The service team members are very friendly, professional and helpful during my car repairing. Thank you!

I got my van my window came broken to them they fixed it right away I was able to bring next day and got it repaired no cost to me as soon as a part came in they were flexible with my schedule and even gave me all new wipers since none of us saw they were torn as I purchased at night

great service no problems for any people getting work done

Provided me options that met my parameters. He followed up and was prompt. And polite.

Jimmy Vallier was exceptional from the initial contact, upon my visit and departure and gave me the impression he was sending me home with a new vehicle and HE ACTUALLY did. Even moreso was the fastest time I’ve ever spent at a dealership from initial visit to the closing. He was very professional and so was the impression I had at the dealership and with the dealership and staff! This is the way car shopping should be

Service itself is good. I've only had oil changes and tire rotations though. But the wait times for these services is ridiculously long even with an appointment.