Customer Testimonials
Great customer service. Got me an Uber while the work was being done. Nice touch.
I had no appointment, they estimated approximately 45 minutes. It took only about 30 minutes. Friendly staff!
Car was due for an oil change. Decided to replace tires. General knowledge of sales rep on tires was minimal. Parts person has 0 personality and as little info on tires. Once I did my own research I was told one of the tires was not in stock. Just a not good process.
The center itself is below standards I am used too. Little in the way of refreshments. Not a very good place to wait.
Most maddening is that when I called for the oil change would have been nice to be told there were several other maintenance jobs that ... Read More DealerRater - Jul 11, 2026
She was extremely nice about the service but I didn’t lthe car that you had for me to get from the car rental place
Video that they sent me was extremely unhelpful. Moving the phone way too fast, so that you couldn’t see anything. Like he was just trying to pacify the customer. Very unprofessional and useless. The work that was done seems to be okay.
Russ Darrow has great customer service, always on time with service etc. I’ll recommend people to choose Russ Darrow.
Paid to much, was not offered a discounted rate, warranty is still valid and did not use my warranty, labor was more then parts, car messed up after a year of having car, Honda was not accommodating enough
it was a very confusing appointment first I called to make the appointment and was told they would do a tire rotation and oil change under my plan as it is a lease car. When I got there they said I was 1 day too late to be covered by the Honda program that I had coverage for oil changes, but not for tire rotation ( paid $300 for extended service plan)
I didn't really know who to go to to try to get it straightened out. I guess I could try the corporate office. Then I said the steering wheel made ... Read More DealerRater - Jul 10, 2026
Daryl was the best! 10/10 very patient and understanding!
I always have a good experience; have been bringing my car for service since 2021. They are the best!
Daryl was the greatest, good experience.
Came in looking at the type R in Boost Blue, But did not expect the honesty and respect of the entire staff for just an average Joe like myself. They were quick, polite and educated on inventory. Gave me a feeling of satisfaction. Would recommend a Friend to go to salesman Derek.
Rachel was both professional and pleasant to work with.... she explained everything to me very clearly at the end of the visit as well
Ms Brown was professional and nice. She explained everything that was going on with my car that so that I understand it.
Great customer service from Jon, real friendly and professional. ⁶/
The dealership was professional and helpful The dealership was professional and helpful , the service was quick and reliable, also want to thank Karen for the ride
Easy to make an appointment.
Efficient on arrival, with friendly, welcoming staff. They walked through what would be included in the scheduled maintenance, and provided an estimated price. Informed me when the service was complete and provided a video review with step by step actions taken. I took advantage of the free shuttle home, so shuttle picked me up for return and pick up of my car. Check out for the price quoted for the service, was easy. I have been using Honda Services for over 20 years in 3 other states, having just moved to the Milwaukee suburbs I am very ... Read More DealerRater - Jul 8, 2026
Was easy to make an appointment and I had great service with The service advisor and the mechanics at Russ Darrow Honda strongly recommend. John Stein was great to work with.
Wonderful service - professional, courteous, knowledgeable and quick. I drive a few extra miles to come here because the service is great - everyone goes above and beyond to accommodate the customer
Daryl provided great service—highly recommended!
Daryl was great! Amazing costumer service Thank you
She was short. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. She was dismissive when I was asking about the codes because I need to figure out priorities as I couldn’t do all of the codes. She kept giving these smirks as if I was waiting her time. I wouldn’t want her to service me again.
She found her self trying to apologize, and stated it had been a long day. Sorry if don’t feel like doing your job, pass me on ... Read More DealerRater - Jul 7, 2026
Dakota was very pleasant to work with and made the purchase process very smooth. She respected my time and busy schedule and I got a great deal done with minimal haggling and games. Best car buying experience I’ve ever had! Thank you Dakota!
It was good The process was quick and we didn't have to wait long for anything. I was disappointed the 2026 I wanted wasn't available when I got there and only 2027's were in stock, but I enjoyed working with Tracy so we stayed there to purchase a car
Lesia and the team are amazing This I believe is my 15th car from you. Lesia and the team are amazing. They are the reasons I come back
Russ Darrow Honda Milwaukee completed my oil change, tire rotation, and recall promptly with excellent customer service.
Consistently excellent communication about completion time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect.
Service writer did great as well as the mechanic. Scott works well with Maddie. No appointment and I still got prompt service.
Very kind and professional service. !!
daryl robinson was amazing and super helpful!!!
Dealership repairs are expensive but the finance payments and shuttle/ride availability options are really nice; a lot of other auto shops don't offer this. Over the course of 12 years the customer service has always been good.
Best service experience I ever had at a dealer. My service adviser Ed was fantastic, thorough and extremely knowledgeable.
Welcoming Clean Quick Friendly Honda was easy to schedule my service for my accord Thank you
Dakota did an excellent job with the car sale. Angela and Sam are very helpful in the service area as well.
Was good. Told me to wait, so was ??done on x. Glad for the warranty.
It was quick and painless! The team was exceptional and they were very detail oriented
Quick, efficient, and knowledgeable Service is better than my local dealership. 20min hike , but worth it
Very friendly customer service representative added car wash to my order. I asked about car wash and she had already taken care of that. She kept me informed on progress of my car.
Daryl what is a great help to ask! He made the process so easy, and he was so friendly! We are very happy with our new car!
Listens to all problems. Made sure that all my questions and concerns were answered to the fullest.
We got our first oil change done after purchasing our vehicle. Scheduling was easy and efficient. Service tech was friendly. Work done quickly enough.
Communication was lacking and it made things frustrating. I was disappointed at the lack of attention to detail (my car was left unlocked and the hazards were going. I called when my car was quoted to be done was was given the impression that they had not even started servicing my vehicle).
Daryl was fast and quick with the buying process.
Very helpful and great customer service Angela was very polite and tried to help in any way.
Everything went pretty well. The only exception was that my husband was told someone would get back to him after an hour to give him a status on the recall work. An hour and a half later my husband went and found someone to get an update. They were very helpful in arranging a ride home and they were very friendly.
Timely. The tech missed something so I had to go back; 2nd advisor resolved immediately.
Every time I have to deal with this Dealer ship they are always professional and courteous.
Rachel was great. She was organized, thorough, and service oriented. I had a great experience!
Today we leased a Honda HRV for my daughter. Tracy Morales was our salesperson and I can't be more grateful for all her help. She helped my daughter get the car that was the best fit for her. I would highly recommend purchasing your next car from her.
Friendly staff and the work was done on time .....would return. They washed the car too
Have been going to Tracy for years and I’m so glad I found her at this location. She is the sweetest lady you’ll ever meet very honest and works with you for your needs. Her customer service and hospitality is top tier!
Stop around the area looking for a car, came across Russ darrow Honda & meet Daryl Robinson. Then left with my first car. Such a warm welcoming, customer service was great. He was patient with me, answering all the my questions. Overall highly recommend going to him !
Really smooth process at Rss Darrow. Darrell was very helpful and provided excellent service
The service was fast, friendly and i felt fully informed of my vehicle's overall health. I especially appreciated the video explanation of my car's service and inspection.
Alicia was so professional and personable! Alicia connected with us as soon as we pulled our vehicle in the garage. She went above and beyond our expectations.
The customer service here is unmatched! Great team and a great experience. Highly recommend to everyone!
It was a quick oil change. Last time it took 2 hours. John was very friendly
Always friendly,knowledgeable. Easy process renew our new leased vehicle.I would highly recommend your dealership. It was a great experience.
Very comprehensive, took time to answer our questions, very accommodating to our tight schedule. Great
Cruz was amazing and knowledgeable! He explained everything about my car and made sure that I felt comfortable about the service and my car!
Ed was great. So far my car is running great. I hope it keeps it up.
Dakota made the buying process so easy. We would recommend her to anyone! A great experience!
I am always satisfied with my service at Russ Darrow. Alicia, Rachel, and Maddie are excellent to work with in the service department.
Excellent experience with Jon. Am please with his customer service, responsiveness and knowledge. I feel confident in his ability to advise me with my vehicle.
I had an unexpected electrical issue. They took me right in, without an appointment, diagnosed it, fixed it and I was on my way in a short amount of time. Excellent Service!
Friendly, professional, helpful, kind Maddie has been an amazing resource and help with all things related to our car. She makes what is a pretty mysterious and complicated chore far more approachable and manageable
Friendly He was personable, understood the urgency of my time and was clear in communicating expectations
The service is always fast the reps are always kind and very considerate service with a smile
Amazing customer service and very responsive. Tim did a great job getting my deal approved along with Alvin.
Maintenance,personnel,it’s too bad.l Went to maintain the car on June 1st.The.crankshaft.of the wheel did not twist ,and the wheels were noisy. l really don’t understand why,?
Kai was a pleasure to work with. She was very courteous and kept me informed throughout the whole process.
Always great service, able to get immediate appointments Thank you for the great service and maintenance
The wait was longer than expected and your prices are very challenging in this economy. But Aleiah did a fantastic job with me and I appreciate it.
The staff is always very friendly and pleasant, and I always feel welcomed when I'm there. The service I need is done promptly, and professionally.
Had a great experience. Staff were nice and courteous. My scheduled appointment was right on time .I loved the shuttle service , Karen was very nice shuttle driver.
Quick and friendly service. Car wash was not offered and did not happen. Unsure if that is no longer an option.
Ed is truly awesome at customer service! He explained everything clearly to me, was friendly, answered all my questions and went out of his way to make sure I had a good experience!
The personnel was very friendly and and the oil change was done within the time. The representative told me it would be done . I appreciate the courtesy of Russ Darrell.
Service team was very accommodating and helpful. We appreciate their hard work and dedication to get us back on the road safely.
Quick appt scheduling, all done online. Immediate attention when driving in. Love the tire and alignment sensing when driving in and the facility is very clean and professional
Actually Rowley was on vacation but he arranged for me to meet with Tracy and she did a wonderful job.
Fast, polite and professional A professional experience from beginning to end, and I appreciate the multi point inspection report!
Very bad Extremely dishonest ppl Poor comnunication. Tries to rip off customer Not good place for service
Amazing service that was friendly, attentive and accommodating. Great communication about on going process. Found 2 issues that I had concerns with that another Honda dealership said was nothing.
Knowledgeable staff, she explained the price breakdowns of everything and let me choose the best options for me
This is our second time purchasing a car from this dealer. We love working with Daryl Robinson in sales and George Matthews, the General Manager. No pressure sales, fair prices, great customer service. Excellent communication. It's our favorite Honda dealer in the Milwaukee and Waukesha area.
Just bought our second car from Daryl and the GM George. It was again a great experience. They took good care of us and were a pleasure to work with.
Always excellent service The service reps are helpful and i can obtain appointments for immediate service, even on weekends
The entire maintenance team was fast, efficient and incredibly attentive. I'm extremely impressed and will continue to use the dealership services as my first choice.
Was my first time in a dealership,it was a great experience.they took the time to find me something suitable to fit my needs. They listened to me and not just sold me a vehicle
Angela was very friendly and timely in greeting me as I pulled into the service area. She told me what to expect as far as time and where I could sit in a quiet place (yay) to read while I waited. The recall fix only took about 40 minutes which was impressive. Thank you to the mechanic who did the work! I am very happy with the service at Russ Darrow Honda!
We had a great experience and purchased a vehicle we love. Great customer service throughout dealership
Worked with Dakota Vitrano at Russ Darrow Honda; she was honest, no high pressure and she guided us gently to find the best car to fit our needs. I am so very pleased with this car; need a tweek that she promised they would fix and plan to return for this one thing to be fixed. Would definitely recommend her as a salesperson; a caring person and knowledgeable.
He was very kind, great customer service and also explained what services are available and will be done when I come back.
Very fast, able to text to schedule and get right in. Maddie was helpful and made sure to take care of my needs
Alicia was very respectful and patient with me when I tried to get approved for Sunbit!
I really like the video report from the tech which explains what is going on with my car
My wife and I are pretty fussy when it's finally time to buy a car. We don't want to play the typical dealer games to see who comes out on top. We prefer to have everyone put their cards on the table and work something out that's good for everyone. Dakota was a joy. In my first call to her we discussed what I was looking for and within minutes she had emailed me a video of three cars she thought were the ideal selection of what she had on the lot. (she was right) That was ... Read More DealerRater - Jun 19, 2026
I appreciate that video that is sent with the work that was done. The video gives you confidence that the work agreed upon is done.