Meet Our Staff
Management
George Matthews
General Manager
AL COBB
GENERAL SALES MANAGER
Gregory Lecher
Service Manager
Myrien Harris
Sales Manager
CJ Nelson
sales manager
Glenn Tucek
Sales Manager
Shane Bode
Used Car Director
Sales
Michael Tuler
Your best car-buying experience
Lesia Matthis
Sales and Leasing Representative
Rowley Clayborn
Salesperson
Christopher Stoflet
Sales
Derrick Taylor
Sales Consultant
Daryl Robinson
Sales Consultant
Miguel Cruz
Sales Consultant
Porchia Woodson
Sales Consultant
Dwight McDonald
Sales Consultant
Shalanda Lock
Sales Consultant
London Love
Sales Consultant
Gary Graika
Sales Consultant
Eric Lewis
Sales
Service
Jonathan Stein
Service Advisor
Jay Malkowski
Service Manager
Christopher Berger
Service Advisor
Rachel Aguilar
Service Advisor
Alondra Sandoval
Service Advisor
Maddie Wojciechowski
Service Advisor
Adriana Perez
Service Advisor
Aleiah Brown
Service Advisor
Yazen Saleh
Service Advisor
Joe Winklepleck
Service Advisor
Samantha Trepczyk
Service Advisor
Cruz Drahonovsky
Service Advisor
Li Xiong
Service Advisor
Finance
Gerald Johnson
FI
Mike Graat
FI
Bobby Ljubich
FI
Administration
Shauna Kay Baugh
Cashier
Becky Bennett
Cashier
Sam Benson
Cashier
Leticia Calhoun
Cashier
Nicole Hottenstein
Office Manager
Ava Matthews
Cashier
LaQuanda McDonald
Asst Office Manager
Eli Piasecki
Marketing
Amirah Taylor
Cashier
Rod Winklepleck
Corporate Director of Sales
Parts
Zach Gresbach
Parts Manager
Andrew Martin
Parts Counter
Niko Wynn Beavers
Parts Counter
Angleo Balsamo
Parts Counter
Iggy Khan
Parts Counter
Adam Katz
Parts Counter
Michael Tuler
Your best car-buying experience
Jun 23, 2025
Pretty good dealer to work with, was a bit disappointed
Pretty good dealer to work with, was a bit disappointed this last visit they didn't run my car thru the car wash and gave it back dirty. There was also some oily substance on my driver door armrest and my steering wheel felt slippery.. had to clean it when I got back home.. the service guy that checked my car in was really nice but I think he might be new.. seemed like he was trying to hard to please me so I hope someone tells him to relax a little bit.. Overall the experience was good. The shuttle driver was awesome! Really enjoyed the conversation with him while he was giving me a ride to and from the dealer ship... Please let everyone know they did a good job. The oily stuff came off easily.. I couldn't tell if it was motor oil or some kind of skin lotion or something.. thanks again everyone!
Jun 15, 2025
Very professional and kind nice smile very helpful with
Very professional and kind nice smile very helpful with any questions we had even found these in my old truck that i would have left behind. Happy Father's Day
Jun 02, 2025
I’m happy Russ Darrow worked with me to get the car that
I’m happy Russ Darrow worked with me to get the car that I wanted. I love the black.
Jun 01, 2025
This was a great experience, very easy to get in to a new
This was a great experience, very easy to get in to a new lease. Thanks!
Apr 27, 2025
Michael Tuler was fantastic.
Michael Tuler was fantastic. I had a great experience at Russ Darrow. I will definitely be buying there again.
Lesia Matthis
Sales and Leasing Representative
May 20, 2025
We highly recommend this dealership!
We highly recommend this dealership! Time and time again they meet or exceed our expectations!
Apr 26, 2025
Very smooth experience buying from Russ Darrow Honda.
Very smooth experience buying from Russ Darrow Honda. Lesia and the team were friendly and helpful and it was very quick.
Apr 11, 2025
I don’t know George but Lesia Mattis did a wonderful job
I don’t know George but Lesia Mattis did a wonderful job taking care of us.
Mar 25, 2025
I really appreciate the time that Derrick and Leisa took
I really appreciate the time that Derrick and Leisa took helping me get a price for the car and then getting the financing done. I also appreciate that they were willing to tag team since I got a recommendation for Leisa from a friend. They were kind and courteous. Derrick was even willing to go get something I forgot out of my trade-in even though he was about to leave for the day.
Mar 22, 2025
Very respectful and good people that were very helpful
Very respectful and good people that were very helpful and I loved my first experience
Jonathan Stein
Service Advisor
Jun 30, 2025
Darrow always gives great service.
Darrow always gives great service. The employees at the desk are always very cordial. Thanks!
Jun 29, 2025
Am a long time customer and appreciate the service on our
Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable.
Jun 16, 2025
Always great service at this location The service reps
Always great service at this location The service reps are great. I recommend bringing your vehicle here
Jun 08, 2025
I always have my service done at Russ Darrow Honda.
I always have my service done at Russ Darrow Honda. Miguel was a great salesman. He went to bat for me and got me the best deal he could.
Jun 06, 2025
They were on point and got my oil change alot faster than
They were on point and got my oil change alot faster than I thought. Thanks
Jay Malkowski
Service Manager
Jul 03, 2025
Service was great, And fast.
Service was great, And fast. Customer service were really nice. They informed me of the things I needed
Jun 29, 2025
Am a long time customer and appreciate the service on our
Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable.
Jun 19, 2025
The manager was very willing to make sure that my
The manager was very willing to make sure that my concerns was taken care of
Jun 17, 2025
Feel like I'm repeating myself but once again the service
Feel like I'm repeating myself but once again the service was great and once again Rachel was great. Also again Jay was available over the phone before appointment to go over what was needed to be done. The technician was also good in finding the minor issue that was giving the car a little hesitation when starting from a stop. Thanks to all!
Jun 16, 2025
Always great service at this location The service reps
Always great service at this location The service reps are great. I recommend bringing your vehicle here
George Matthews
General Manager
Jun 27, 2025
The dealership and the staff were very professional and
The dealership and the staff were very professional and efficient along the entire process, Great Job
Jun 18, 2025
Best service representative ever had at honda.
Best service representative ever had at honda.Thank you very much for taking care of me.My name is glover morgan
Jun 10, 2025
Highly reccomend russ darrow.
Highly reccomend russ darrow.to anyone. Adrianna so professional as is everyone i have spoken to.
Jun 08, 2025
I always have my service done at Russ Darrow Honda.
I always have my service done at Russ Darrow Honda. Miguel was a great salesman. He went to bat for me and got me the best deal he could.
Jun 02, 2025
Russ Darrow Honda employees are the epitome of what car
Russ Darrow Honda employees are the epitome of what car dealership employees should be: respectful, kind, and honest. Everyone I came into contact with was laser focused on providing a 10/10 customer service experience from start to finish, and they succeeded. They were respectful of my budget and my time. They listened to my wants and needs. Most importantly, they used their wealth of knowledge about vehicles to find a vehicle for me that was nothing short of the best that I could comfortably afford, while keeping me solidly inside of my budget, and extremely satisfied with the 2025 Honda Civic I leased. I know that I’ll be recommending Russ Darrow Honda in the future to anyone interested in a new vehicle. There’s no way I could send someone to another dealership.
Christopher Berger
Service Advisor
Jun 30, 2025
Service is very organized and fast.
Service is very organized and fast. Adriana was extremely courteous and attentive to my requests.
Jun 29, 2025
Am a long time customer and appreciate the service on our
Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable.
Jun 28, 2025
Not allowing less then 15 words really makes me upset and
Not allowing less then 15 words really makes me upset and does not want me to complete this survey
Jun 28, 2025
I don’t like the new phone system.
I don’t like the new phone system. You can never get through to a live person. Horrible. I do like the service at Honda though.
Jun 17, 2025
Feel like I'm repeating myself but once again the service
Feel like I'm repeating myself but once again the service was great and once again Rachel was great. Also again Jay was available over the phone before appointment to go over what was needed to be done. The technician was also good in finding the minor issue that was giving the car a little hesitation when starting from a stop. Thanks to all!
Rachel Aguilar
Service Advisor
Jul 04, 2025
She was very nice and expend everything well, the service
She was very nice and expend everything well, the service was fast and the video was well conducted with gratitude and experience, thank you.
Jul 01, 2025
Rachel and Li explained the service process very well.
Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both.
Jun 29, 2025
She was great and informed me of my needs without being
She was great and informed me of my needs without being to pushy. Very professional I would recommend her
Jun 27, 2025
Customer service was a awesome appreciate everything
Customer service was a awesome appreciate everything everything was perfect I would recommend Russ Darrow anytime
Jun 24, 2025
Reliable and friendly.
Reliable and friendly. I very much appreciate the pick-up service of my vehicle and return of it. Excellent service department.
AL COBB
GENERAL SALES MANAGER
Jun 29, 2025
She was great and informed me of my needs without being
She was great and informed me of my needs without being to pushy. Very professional I would recommend her
Jun 12, 2025
Polite, helpful and worked with us to get the right
Polite, helpful and worked with us to get the right price. Though I thought they tried to add more things to the final price which kept putting us farther away from our desired price.
Jun 02, 2025
I never had any issues with Russ Darrow's I have been
I never had any issues with Russ Darrow's I have been dealing with them for a while. they helped me get into a vehicle that pleased me.
Apr 19, 2025
Fantastic customer service.
Fantastic customer service. Knowledgable, helpful and fair. Will definitely be coming back to a Russ Darrow dealership to buy another car!
Apr 14, 2025
Great service and communication with me.
Great service and communication with me. I always have a good experience. Explains everything well
Alondra Sandoval
Service Advisor
Jun 17, 2025
I have always had great service provided by Russ Darrow
I have always had great service provided by Russ Darrow Honda. Joe was great in helping schedule the correct service for my vehicle.
Jun 16, 2025
Always great service at this location The service reps
Always great service at this location The service reps are great. I recommend bringing your vehicle here
Jun 15, 2025
I will not be going back again for any of my vehicle
I will not be going back again for any of my vehicle service or repairs by
Jun 13, 2025
I've always had a friendly,helpful and professional
I've always had a friendly,helpful and professional experience with Darrow Honda. I will tell anyone that
Apr 15, 2025
Every one their is so friendly and service department
Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow.
Maddie Wojciechowski
Service Advisor
Jul 06, 2025
Awesome, fast and friendly, very helpful with my last
Awesome, fast and friendly, very helpful with my last minute emergency, will be back for service
Jul 04, 2025
Friendly informative review of days work on the CRV.
Friendly informative review of days work on the CRV. Work was done in the time Maddie provided. Relaxing lounge area where people can wait.
Jun 30, 2025
Darrow always gives great service.
Darrow always gives great service. The employees at the desk are always very cordial. Thanks!
Jun 28, 2025
I don’t like the new phone system.
I don’t like the new phone system. You can never get through to a live person. Horrible. I do like the service at Honda though.
Jun 25, 2025
They did a great job.
They did a great job. They got me in quickly. The counter person explained things well.
Rowley Clayborn
Salesperson
Jul 04, 2025
My husband and I came in for an oil change as our oil
My husband and I came in for an oil change as our oil life was at 10%. We're from Texas and would be driving our car back to Texas in 3 days. AND, we drive away with a new vehicle? I'd say that was an unexpected and GREAT EXPERIENCE!
Jun 29, 2025
Everyone was very nice answered all my questions and was
Everyone was very nice answered all my questions and was patient with me making my decision on my new vehicle
Jun 27, 2025
Customer service was a awesome appreciate everything
Customer service was a awesome appreciate everything everything was perfect I would recommend Russ Darrow anytime
Jun 27, 2025
The dealership and the staff were very professional and
The dealership and the staff were very professional and efficient along the entire process, Great Job
Jun 27, 2025
I really appreciate rowley he's the best he will make
I really appreciate rowley he's the best he will make sure your in a reliable vehicle with in your budget. Thank you rowley
Adriana Perez
Service Advisor
Jul 01, 2025
I appreciate the service I received at Russ Darrow.
I appreciate the service I received at Russ Darrow. The service team was very nice.
Jun 30, 2025
Darrow always gives great service.
Darrow always gives great service. The employees at the desk are always very cordial. Thanks!
Jun 30, 2025
Service is very organized and fast.
Service is very organized and fast. Adriana was extremely courteous and attentive to my requests.
Jun 29, 2025
She was great and informed me of my needs without being
She was great and informed me of my needs without being to pushy. Very professional I would recommend her
Jun 29, 2025
Am a long time customer and appreciate the service on our
Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable.
Aleiah Brown
Service Advisor
Jul 06, 2025
Quick and fast, all work correctly.
Quick and fast, all work correctly. Waiting area very clean and snacks, coffee, and tea . Free WiFi.
Jun 29, 2025
She was great and informed me of my needs without being
She was great and informed me of my needs without being to pushy. Very professional I would recommend her
Jun 29, 2025
Am a long time customer and appreciate the service on our
Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable.
Jun 24, 2025
I like the way Russ Darrow has a video so you know what
I like the way Russ Darrow has a video so you know what is going on. The staff is friendly and informative.
Jun 19, 2025
The manager was very willing to make sure that my
The manager was very willing to make sure that my concerns was taken care of
Zach Gresbach
Parts Manager
Jul 03, 2025
I came in for an oil change but spent much more that was
I came in for an oil change but spent much more that was not asked or communicated. I probably would have said yes to the add ons, but was slammed with them. He said it was part of the B12, but the rest was not mentioned until payment due.
Jul 01, 2025
Rachel and Li explained the service process very well.
Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both.
Jul 01, 2025
My car looked like it was ransacked.
My car looked like it was ransacked. I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Honda. The service sucks. I’ve taken the vehicle to multiple Honda dealers and it’s always something. Never again will I purchase a Honda.
Jun 30, 2025
Darrow always gives great service.
Darrow always gives great service. The employees at the desk are always very cordial. Thanks!
Jun 29, 2025
Your Lyft process for getting customers home is flawed
Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and twice both service representatives answered and failed to help. Me asking for a service manager got me sent to a voicemail while stuck in traffic. Finally received service and a tow and was told if it’s discovered to be the Honda dealership fault they will cover the tow. Great reassurance while I’m in traffic. Having left your dealership 30 minutes prior. Overall. The experience involving the Lyft issues all the way to a fuel pump installed incorrectly has left me with very little confidence in this dealership.
Yazen Saleh
Service Advisor
Jul 01, 2025
My car looked like it was ransacked.
My car looked like it was ransacked. I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Honda. The service sucks. I’ve taken the vehicle to multiple Honda dealers and it’s always something. Never again will I purchase a Honda.
Jun 29, 2025
Your Lyft process for getting customers home is flawed
Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and twice both service representatives answered and failed to help. Me asking for a service manager got me sent to a voicemail while stuck in traffic. Finally received service and a tow and was told if it’s discovered to be the Honda dealership fault they will cover the tow. Great reassurance while I’m in traffic. Having left your dealership 30 minutes prior. Overall. The experience involving the Lyft issues all the way to a fuel pump installed incorrectly has left me with very little confidence in this dealership.
Jun 28, 2025
I don’t like the new phone system.
I don’t like the new phone system. You can never get through to a live person. Horrible. I do like the service at Honda though.
Jun 27, 2025
Over charging for something I’m supposed to be paying one
Over charging for something I’m supposed to be paying one price and got charged double
Jun 27, 2025
The dealership and the staff were very professional and
The dealership and the staff were very professional and efficient along the entire process, Great Job
Andrew Martin
Parts Counter
May 05, 2025
Clean, friendly, very helpful and happy to have my
Clean, friendly, very helpful and happy to have my vehicle serviced there. I will be back when I need service again.
May 04, 2025
I really like russ darrow car lot.
I really like russ darrow car lot. The cars are nice and they have great 👍 car options. All I can say it's the best car lot to go to if you're looking to purchase a vehicle.
Apr 30, 2025
Personable, customer care and satisfaction, timely,
Personable, customer care and satisfaction, timely, waiting room comforts, courtesy, updates while waiting for vehicle
Apr 22, 2025
Really took care of me and my car needs, would highly
Really took care of me and my car needs, would highly recommend to and friends and family
Apr 17, 2025
They have been very helpful.
They have been very helpful. Jon Stein has been helping me for a long time.
Christopher Stoflet
Sales
Jun 22, 2025
Chris was really straight forward and asked what I wanted
Chris was really straight forward and asked what I wanted and we were able to work out a deal
May 15, 2025
I appreciate their respect for customers needs, their
I appreciate their respect for customers needs, their thoughtfulness & being open to working together, to create a comfortable deal.
Apr 12, 2025
Second purchase at this dealership.
Second purchase at this dealership. They have good communication and are easy to work with.
Jan 21, 2025
The financing process was taking too long.
The financing process was taking too long. It was 4 hours from pricing being agreed upon to taking delivery.
Feb 15, 2022
Very good experience. Wasn't looking forward to it but...
Very good experience. Wasn't looking forward to it but way better than anticipated. Chris was excellent to work with. I would recommend him to anyone.
Gerald Johnson
FI
Jun 29, 2025
Everyone was very nice answered all my questions and was
Everyone was very nice answered all my questions and was patient with me making my decision on my new vehicle
Jun 28, 2025
Russ Darrow Honda is awesome!
Russ Darrow Honda is awesome! I have worked with them twice in the last three years, and both experiences were fast and smooth. My salesperson, Porchia Woodson, took great care of me!
Jun 22, 2025
I had a very good experience at Russ Sarrow, buying my
I had a very good experience at Russ Sarrow, buying my Honda Odyssey. Daryl Robinson worked very hard to get me exactly what I wanted.
Jun 18, 2025
Best service representative ever had at honda.
Best service representative ever had at honda.Thank you very much for taking care of me.My name is glover morgan
Jun 02, 2025
Russ Darrow Honda employees are the epitome of what car
Russ Darrow Honda employees are the epitome of what car dealership employees should be: respectful, kind, and honest. Everyone I came into contact with was laser focused on providing a 10/10 customer service experience from start to finish, and they succeeded. They were respectful of my budget and my time. They listened to my wants and needs. Most importantly, they used their wealth of knowledge about vehicles to find a vehicle for me that was nothing short of the best that I could comfortably afford, while keeping me solidly inside of my budget, and extremely satisfied with the 2025 Honda Civic I leased. I know that I’ll be recommending Russ Darrow Honda in the future to anyone interested in a new vehicle. There’s no way I could send someone to another dealership.
Joe Winklepleck
Service Advisor
Jun 17, 2025
I have always had great service provided by Russ Darrow
I have always had great service provided by Russ Darrow Honda. Joe was great in helping schedule the correct service for my vehicle.
Jun 15, 2025
I will not be going back again for any of my vehicle
I will not be going back again for any of my vehicle service or repairs by
Jun 04, 2025
Over priced , Service always cost even if it’s on the
Over priced , Service always cost even if it’s on the dealership’s behalf! Cars have issues that dealers don’t mention!!
May 26, 2025
Easy to work with and friendly staff appointments were
Easy to work with and friendly staff appointments were available with one call oil change quick
May 15, 2025
Russ Darrow Honda has been my go-to dealership for more
Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter.
Samantha Trepczyk
Service Advisor
Jun 29, 2025
She was great and informed me of my needs without being
She was great and informed me of my needs without being to pushy. Very professional I would recommend her
Jun 27, 2025
Over charging for something I’m supposed to be paying one
Over charging for something I’m supposed to be paying one price and got charged double
Jun 26, 2025
Great customer service and I didn’t have to wait long for
Great customer service and I didn’t have to wait long for them to do my car
May 08, 2025
Samantha was very professional in her explanation of my
Samantha was very professional in her explanation of my warranty information and her timings of wait time
Apr 21, 2025
Didn’t like the way she got upset when I wouldn’t
Didn’t like the way she got upset when I wouldn’t purchase extra things
Derrick Taylor
Sales Consultant
Jul 06, 2025
Fast and efficient Helpful Very knowledgeable and great
Fast and efficient Helpful Very knowledgeable and great customer service, very fast and easy Amazing
Jun 02, 2025
Derek was very helpful in the whole process.
Derek was very helpful in the whole process. Everything once smoothly. He is a very good salesman
May 20, 2025
Excellent to work with.
Excellent to work with. Clear, concise, willing to work out a great deal for us on a new car! Derrick was excellent throughout the process and delivered on promises. Overall great experience!
May 18, 2025
Excellent Buying a car is normally painful/ this one was
Excellent Buying a car is normally painful/ this one was no Thank you goodbye now
May 05, 2025
Clean, well managed, Derrick is great to work with and
Clean, well managed, Derrick is great to work with and know how to get things done
Cruz Drahonovsky
Service Advisor
Jun 23, 2025
Pretty good dealer to work with, was a bit disappointed
Pretty good dealer to work with, was a bit disappointed this last visit they didn't run my car thru the car wash and gave it back dirty. There was also some oily substance on my driver door armrest and my steering wheel felt slippery.. had to clean it when I got back home.. the service guy that checked my car in was really nice but I think he might be new.. seemed like he was trying to hard to please me so I hope someone tells him to relax a little bit.. Overall the experience was good. The shuttle driver was awesome! Really enjoyed the conversation with him while he was giving me a ride to and from the dealer ship... Please let everyone know they did a good job. The oily stuff came off easily.. I couldn't tell if it was motor oil or some kind of skin lotion or something.. thanks again everyone!
Jun 22, 2025
I had an appt for a "starter replacement" then returned
I had an appt for a "starter replacement" then returned shortly afterwards for a few adjustments to re-align my radio, dash lights, etc ...but all in all things feel good.....thanks
Jun 18, 2025
They take really good care of my car.
They take really good care of my car. Also No scratch and dint on the rims. Thanks!
Jun 16, 2025
Always great service at this location The service reps
Always great service at this location The service reps are great. I recommend bringing your vehicle here
Jun 11, 2025
Cruz was very helpful.
Cruz was very helpful. He kept me informed, gave me prices up front, and overall is professional and well-informed.
Daryl Robinson
Sales Consultant
Jun 22, 2025
I had a very good experience at Russ Sarrow, buying my
I had a very good experience at Russ Sarrow, buying my Honda Odyssey. Daryl Robinson worked very hard to get me exactly what I wanted.
Jun 18, 2025
Excellent Salesperson was very knowledgeable and super
Excellent Salesperson was very knowledgeable and super helpful. My entire dealership experience was above and beyond my expectations. I will be recommending Russ Darrow Honda to all my friends and family.
Jun 12, 2025
Polite, helpful and worked with us to get the right
Polite, helpful and worked with us to get the right price. Though I thought they tried to add more things to the final price which kept putting us farther away from our desired price.
Jun 11, 2025
Every thing went as I would have expected at Russ Darrow
Every thing went as I would have expected at Russ Darrow Honda. Was an easy experience
Jun 08, 2025
No negatives about this dealership.
No negatives about this dealership. Enough inventory. Process seemed to go a little longer than anticipated
Miguel Cruz
Sales Consultant
Jul 02, 2025
They had a good selection and were able to locate the
They had a good selection and were able to locate the vehicle that I wanted and bring it in. It was also ready way sooner than I expected.
Jun 08, 2025
I always have my service done at Russ Darrow Honda.
I always have my service done at Russ Darrow Honda. Miguel was a great salesman. He went to bat for me and got me the best deal he could.
Jun 08, 2025
Miguel was great, a super laid back and non-pushy
Miguel was great, a super laid back and non-pushy salesperson who helped me decide between a batch of used 2022 HRVs Russ Darrow Honda had in their inventory. Super grateful that this dealership had three different vehicles to choose from that all met the criteria I was looking for! Everyone here was pleasant and helpful in the process. Thanks Russ Darrow Honda!
Jun 05, 2025
Dealership tried to upsell me with other services that I
Dealership tried to upsell me with other services that I didn’t need. I respectfully declined but they kept on pursuing it.
May 29, 2025
Great service.
Great service. Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work!
Gregory Lecher
Service Manager
Mar 09, 2025
I go past two other Honda Dealers near my home.
I go past two other Honda Dealers near my home. I love the service I receive from Rachel she’s the best, so are the technicians. The service manager Jay and the GM George are great!! I will always go out of my way to have my service here as well as purchase all my vehicles here.
Sep 06, 2022
I have been a Honda owner (and lover) since 1995.
I have been a Honda owner (and lover) since 1995. I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replacement. The parts come with a 12 month manufacturers warranty. I have NEVER had problems with my OEM parts, NEVER. This set of brakes and rotors failed due to rust in less than 8 months of daily use. Russ Darrow had mileage at install and mileage when I brought the 2017 Civic Si in for vibration and soft pedal feel. The advisor admitted that this shouldn't be but his hands are tied because Honda won't warranty rust...the rust is a defect. The car hasn't been sitting, as proven by the mileage, the parts are DEFECTIVE. Instead of the service department advocating for me, the customer, they wanted me to pay for another complete brake/rotor replacement in less than 9 months. Instead of Russ Darrow realizing the defective parts they took the easy route and declined without calling the Honda representative. I have contacted Honda, we will see what happens. I have filed a report with NHTSA in regards to the safety issue with the brakes that Russ Darrow and the service manager seem apathetic. I won't be back. I wont buy OEM parts if Honda fails to stand behind them.
Feb 12, 2022
I love them every time I come the service is nice and...
I love them every time I come the service is nice and fast the workers are always on their job they help with all my questions and concerns I love this dealer I could’ve found a better please to get my car from
Nov 17, 2020
We had a horrible experience at other Honda dealers, that...
We had a horrible experience at other Honda dealers, that didn’t care about our blended family or about health precautions with Covid. This was the dealer that took the time to care and ensure we got exactly what we wanted. They understood our budget and what we asked for and couldn’t do. I applaud Russ Darrow Honda for ensuring their staff is diverse and reflective of their communities. Black Excellence is found at Russ Darrow Honda. Stan was lovely, we thank him for his service in the military as well. He was kind, patient, and was speedy when we needed to get the car that day. We’d recommend them to anyone, and will be back in the future.
Sep 17, 2020
Jay Malkowski does an excellent job with my service...
Jay Malkowski does an excellent job with my service needs. Overall excellent place to get your car serviced. Highly recommend this service department. Always ask for Jay Malkowski.
Mike Graat
FI
Jun 27, 2025
The dealership and the staff were very professional and
The dealership and the staff were very professional and efficient along the entire process, Great Job
Jun 18, 2025
Best service representative ever had at honda.
Best service representative ever had at honda.Thank you very much for taking care of me.My name is glover morgan
Jun 17, 2025
Really enjoyed the experience with you guys there was all
Really enjoyed the experience with you guys there was all smiles enjoyed the people that work with me to get a car and to drive off the lot with a 2024
Jun 10, 2025
Highly reccomend russ darrow.
Highly reccomend russ darrow.to anyone. Adrianna so professional as is everyone i have spoken to.
Jun 02, 2025
Russ Darrow Honda employees are the epitome of what car
Russ Darrow Honda employees are the epitome of what car dealership employees should be: respectful, kind, and honest. Everyone I came into contact with was laser focused on providing a 10/10 customer service experience from start to finish, and they succeeded. They were respectful of my budget and my time. They listened to my wants and needs. Most importantly, they used their wealth of knowledge about vehicles to find a vehicle for me that was nothing short of the best that I could comfortably afford, while keeping me solidly inside of my budget, and extremely satisfied with the 2025 Honda Civic I leased. I know that I’ll be recommending Russ Darrow Honda in the future to anyone interested in a new vehicle. There’s no way I could send someone to another dealership.
Bobby Ljubich
FI
Jul 03, 2025
Thank you for helping me find the vehicle that’s right
Thank you for helping me find the vehicle that’s right for me. Everyone was friendly and made sure I was being helped. Great service
Jun 20, 2025
Quick and attentive service from a knowledgeable and
Quick and attentive service from a knowledgeable and customer service oriented salesperson who was focused on achieving a successful deal.
Jun 12, 2025
Polite, helpful and worked with us to get the right
Polite, helpful and worked with us to get the right price. Though I thought they tried to add more things to the final price which kept putting us farther away from our desired price.
Jun 02, 2025
Russ Darrow Honda employees are the epitome of what car
Russ Darrow Honda employees are the epitome of what car dealership employees should be: respectful, kind, and honest. Everyone I came into contact with was laser focused on providing a 10/10 customer service experience from start to finish, and they succeeded. They were respectful of my budget and my time. They listened to my wants and needs. Most importantly, they used their wealth of knowledge about vehicles to find a vehicle for me that was nothing short of the best that I could comfortably afford, while keeping me solidly inside of my budget, and extremely satisfied with the 2025 Honda Civic I leased. I know that I’ll be recommending Russ Darrow Honda in the future to anyone interested in a new vehicle. There’s no way I could send someone to another dealership.
May 21, 2025
Was a great, no hassle experience!
Was a great, no hassle experience! Rowley was fantastic and a pleasure to deal with! We will return for our next purchase!
Porchia Woodson
Sales Consultant
Jun 28, 2025
Russ Darrow Honda is awesome!
Russ Darrow Honda is awesome! I have worked with them twice in the last three years, and both experiences were fast and smooth. My salesperson, Porchia Woodson, took great care of me!
Mar 25, 2025
My sales rep was great!
My sales rep was great! I enjoyed the process and love my new pilot. I was treated very well!
Mar 06, 2025
Our sales consultant Porchia Woodson was outstanding and
Our sales consultant Porchia Woodson was outstanding and went above and beyond to ensure we received professional and kind guidance and care during our Honda purchase. Always with a smile. Thankful for Sales Manager Al Cobb's service as well. John and Cheri Furrer
Mar 04, 2025
Our experience at Russ Darrow was amazing.
Our experience at Russ Darrow was amazing. Everyone we worked with was extremely kind, professional and knowledgeable.
Feb 11, 2025
Willing to help, good communication, explain every
Willing to help, good communication, explain every detail, friendly and kind. My recommendation is 10
Li Xiong
Service Advisor
Jul 01, 2025
Rachel and Li explained the service process very well.
Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both.
Jun 08, 2025
I always have my service done at Russ Darrow Honda.
I always have my service done at Russ Darrow Honda. Miguel was a great salesman. He went to bat for me and got me the best deal he could.
Jun 05, 2025
Had a oil change came in air light was on and left air
Had a oil change came in air light was on and left air light still on
Jun 04, 2025
Over priced , Service always cost even if it’s on the
Over priced , Service always cost even if it’s on the dealership’s behalf! Cars have issues that dealers don’t mention!!
May 29, 2025
Great service.
Great service. Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work!
Myrien Harris
Sales Manager
Jul 03, 2025
Thank you for helping me find the vehicle that’s right
Thank you for helping me find the vehicle that’s right for me. Everyone was friendly and made sure I was being helped. Great service
Jun 29, 2025
She was great and informed me of my needs without being
She was great and informed me of my needs without being to pushy. Very professional I would recommend her
Jun 22, 2025
Chris was really straight forward and asked what I wanted
Chris was really straight forward and asked what I wanted and we were able to work out a deal
Jun 05, 2025
Dealership tried to upsell me with other services that I
Dealership tried to upsell me with other services that I didn’t need. I respectfully declined but they kept on pursuing it.
Dwight McDonald
Sales Consultant
Apr 20, 2025
Dwight was very kind to my wife and I.
Dwight was very kind to my wife and I. We had a great experience at the dealership. Great job to all of you. I Wil tell others about the experience we had. Thanks to all.
Apr 08, 2025
The dealership experience was great, and the sales
The dealership experience was great, and the sales consultant that was assisting me was very helpful; which made the experience much better for me.
Feb 18, 2025
Was able to make the deal happen.
Was able to make the deal happen. Very polite and nice. Will be recommending to others
Jan 21, 2025
Thank you for dealing with me, thank you for your
Thank you for dealing with me, thank you for your service, thank you for your considerations, God bless.
CJ Nelson
sales manager
Jul 03, 2025
Thank you for helping me find the vehicle that’s right
Thank you for helping me find the vehicle that’s right for me. Everyone was friendly and made sure I was being helped. Great service
Jun 29, 2025
She was great and informed me of my needs without being
She was great and informed me of my needs without being to pushy. Very professional I would recommend her
Jun 27, 2025
The dealership and the staff were very professional and
The dealership and the staff were very professional and efficient along the entire process, Great Job
Feb 11, 2025
Working with Lesia was a pleasure!
Working with Lesia was a pleasure! She was knowledgeable, helpful, and offered great suggestions to narrow my choices down to the vehicle that was right for me.
Shalanda Lock
Sales Consultant
Jun 07, 2025
Very kind respectful and very professional honesty and
Very kind respectful and very professional honesty and charming very helpful and appreciate knows what she's doing.
Apr 03, 2025
Outstanding service, will be sending my family and
Outstanding service, will be sending my family and friends to the dealership. Thank to all that help me and my wife last night.
Mar 22, 2025
The people was nice and respectful clean environment I
The people was nice and respectful clean environment I would recommend everyone to Russ Darrow
London Love
Sales Consultant
Jul 03, 2025
Thank you for helping me find the vehicle that’s right
Thank you for helping me find the vehicle that’s right for me. Everyone was friendly and made sure I was being helped. Great service
Jun 27, 2025
I really appreciate rowley he's the best he will make
I really appreciate rowley he's the best he will make sure your in a reliable vehicle with in your budget. Thank you rowley
Jun 21, 2025
This dealership met my expectations and provided me with
This dealership met my expectations and provided me with a good experience. London was especially helpful—friendly, honest, and went above and beyond to make sure I was comfortable with my decision. The finance team also explained everything clearly and worked hard to get me a great deal.
Glenn Tucek
Sales Manager
Jun 27, 2025
The dealership and the staff were very professional and
The dealership and the staff were very professional and efficient along the entire process, Great Job
Feb 12, 2022
I love them every time I come the service is nice and...
I love them every time I come the service is nice and fast the workers are always on their job they help with all my questions and concerns I love this dealer I could’ve found a better please to get my car from
May 16, 2020
I had a super fun time today at Russ Darrow Honda....
I had a super fun time today at Russ Darrow Honda. Kavanaugh and Shannon were excellent to work with. They were both very professional and knowledgeable. I walked out the same day with my new Honda Accord Sport :) I will keep coming back here for service as well. I love the new location and the great deals. Thanks Russ Darrow Honda and all the staff helping out!
Niko Wynn Beavers
Parts Counter
May 29, 2025
Great service.
Great service. Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work!
Feb 02, 2025
Awesome and very clean and cool as xxxx to be at .
Awesome and very clean and cool as xxxx to be at ...plus all the staff helpful
Angleo Balsamo
Parts Counter
Jun 08, 2025
I always have my service done at Russ Darrow Honda.
I always have my service done at Russ Darrow Honda. Miguel was a great salesman. He went to bat for me and got me the best deal he could.
Shauna Kay Baugh
Cashier
Feb 02, 2025
Awesome and very clean and cool as xxxx to be at .
Awesome and very clean and cool as xxxx to be at ...plus all the staff helpful
Becky Bennett
Cashier
Feb 02, 2025
Awesome and very clean and cool as xxxx to be at .
Awesome and very clean and cool as xxxx to be at ...plus all the staff helpful
Gary Graika
Sales Consultant
Jun 20, 2025
Quick and attentive service from a knowledgeable and
Quick and attentive service from a knowledgeable and customer service oriented salesperson who was focused on achieving a successful deal.
Iggy Khan
Parts Counter
Jun 27, 2025
The dealership and the staff were very professional and
The dealership and the staff were very professional and efficient along the entire process, Great Job