Meet Our Staff
Management
George Matthews
General Manager
AL COBB
GENERAL SALES MANAGER
Josh Eynon
Sales Manager
Glenn Tucek
Sales Manager
Shane Bode
Used Car Director
Sales
Lesia Matthis
Sales and Leasing Representative
Rowley Clayborn
Salesperson
Christopher Stoflet
Sales
Derrick Taylor
Sales Consultant
Daryl Robinson
Sales Consultant
Dakota Vitrano
Sales
Tracey Morales
Sales
Ken Matthews
Sales
Thomas Coleman
salesperson
Jordan Hoeft
Sales
Service
Rachel Aguilar
Service Advisor
Jonathan Stein
Service Advisor
Maddie Wojciechowski
Service Advisor
Jay Malkowski
Service Manager
Aleiah Brown
Service Advisor
Cruz Drahonovsky
Service Advisor
Alicia Love
Service Advisor
Edgardo Acosta
Service Advisor
Angela David
Service Advisor
Finance
Gerald Johnson
FI
Bobby Ljubich
FI
Mike Graat
FI
Administration
Becky Bennett
Cashier
Nicole Hottenstein
Office Manager
LaQuanda McDonald
Asst Office Manager
Leticia Calhoun
Cashier
Eli Piasecki
Marketing
Amirah Taylor
Cashier
Rod Winklepleck
Corporate Director of Sales
Parts
Zach Gresbach
Parts Manager
Angleo Balsamo
Parts Counter
Mark Alvarez
Parts Counter
Niko Wynn Beavers
Parts Counter
Adam Katz
Parts Counter
Rachel Aguilar
Service Advisor
Nov 06, 2026
Great service i love bringing my truck to u to get any
Great service i love bringing my truck to u to get any work on it
Oct 19, 2026
Time-conscious and good at what they do.
Time-conscious and good at what they do. Always seeking the client’s opinion on what should be done with a newly found problem, rather than the one originally reported.
Oct 17, 2026
Rachel is one of the representatives I've worked with in
Rachel is one of the representatives I've worked with in the past 3 years, great service and excellent people to people interaction / social environment. Highly recommend this location!
Sep 30, 2026
Rachel is a very professional service advisor that has
Rachel is a very professional service advisor that has assisted me many times over the years. She is excellent to work with at Russ Darrow Honda!
Sep 26, 2026
They do fine work but communicating with them has always
They do fine work but communicating with them has always been challenging for me. I often ask for one thing and get something else or don’t get what I asked for which is why I now don’t really go there unless I absolutely need to.
Jonathan Stein
Service Advisor
Nov 06, 2026
Great service i love bringing my truck to u to get any
Great service i love bringing my truck to u to get any work on it
Nov 01, 2026
I've been a Russ Darrow customer for many years.
I've been a Russ Darrow customer for many years. I plan on continuing. Don't know what was going on though the last time I was there. Seemed like I was being mixed up with someone else. I had come in ro have my subframe replaced. Thw paers had finally come in. I was told it would take an hour or two. A short while later I was told that my oil had been changed ans that I was good to go. Hadn't come in for an oil change. I explained what I was there for. I had also come in to get my windshield wipers replaced. That never happened.
Oct 19, 2026
Time-conscious and good at what they do.
Time-conscious and good at what they do. Always seeking the client’s opinion on what should be done with a newly found problem, rather than the one originally reported.
Oct 13, 2026
Our service was excellent Our new tires are great.
Our service was excellent Our new tires are great. And the detailing is amazing. Angela was very nice
Oct 11, 2026
John was straight to the point and accommodating.
John was straight to the point and accommodating. Service was taken care of same day
Maddie Wojciechowski
Service Advisor
Nov 06, 2026
Great service i love bringing my truck to u to get any
Great service i love bringing my truck to u to get any work on it
Nov 03, 2026
Once again, my service advisor Maddie was so helpful in
Once again, my service advisor Maddie was so helpful in recommending important repairs for my very old 2008 Honda Accord AND offering me the best savings via current coupons. She and the service technician who I spoke to, I felt were very honest.
Sep 26, 2026
They do fine work but communicating with them has always
They do fine work but communicating with them has always been challenging for me. I often ask for one thing and get something else or don’t get what I asked for which is why I now don’t really go there unless I absolutely need to.
Sep 17, 2026
I got in the same day for warranty work on software staff
I got in the same day for warranty work on software staff was courteous efficient and professional just like my prior visit
Sep 16, 2026
I feel important and seen when I come here for my
I feel important and seen when I come here for my appointments . There hasn't been one staff person that disappointed me wve e and they work so hard to make sure everything is taken care of
Lesia Matthis
Sales and Leasing Representative
Sep 04, 2026
I have been a customer of Russ Darrow for several years,
I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff.
Jul 16, 2026
My service advisor was great Jon made sure that my
My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth.
Jul 07, 2026
Lesia and the team are amazing This I believe is my 15th
Lesia and the team are amazing This I believe is my 15th car from you. Lesia and the team are amazing. They are the reasons I come back
Jun 17, 2026
They made the experience very easy.
They made the experience very easy. Answered all my questions, allowed me to look and multiple options and didn't try to have me purchase things I didn't need.
Jun 12, 2026
I recently purchased a Honda Ridgeline from Russ Darrow
I recently purchased a Honda Ridgeline from Russ Darrow and had an excellent experience working with Derrick. From the beginning, Derrick was professional, knowledgeable, and easy to work with. He took the time to answer my questions, kept the process straightforward, and never made me feel pressured. Buying a vehicle can sometimes be stressful, but Derrick made the entire experience smooth and efficient. What I appreciated most was his responsiveness, honesty, and willingness to help throughout the process. He followed through on his commitments and made sure everything was handled properly from start to finish. I would highly recommend Derrick to anyone looking to purchase a vehicle at Russ Darrow. Thank you for making this a positive buying experience. -Massi A.
George Matthews
General Manager
Sep 16, 2026
I feel important and seen when I come here for my
I feel important and seen when I come here for my appointments . There hasn't been one staff person that disappointed me wve e and they work so hard to make sure everything is taken care of
Sep 04, 2026
I have been a customer of Russ Darrow for several years,
I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff.
Aug 23, 2026
I have nothing but positive feedback about this
I have nothing but positive feedback about this dealership. I’ve been a customer for Of Russ Darrow Honda for years. The staff is friendly, efficient, and very helpful. I would definitely recommend this dealership to others.
Jul 19, 2026
Our salesman, Timothy, was more preoccupied with taking
Our salesman, Timothy, was more preoccupied with taking pictures of a car outside than us. Had to constantly wait for him throughout our visit. Before I left I noticed the middle console only partially attached, and had to wait for the service department to fix it. When I got home I noticed one of the valve covers was missing, and I noticed a piece of protective wrap still on the top of the cab.
Jul 16, 2026
My service advisor was great Jon made sure that my
My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth.
Jay Malkowski
Service Manager
Nov 11, 2026
This dealership totally blew me off denied my concerns
This dealership totally blew me off denied my concerns and tried to upsell with SUNBIT SPECIFICALLY ALICIA LOVE THE WORST PART WAS I HAD A DANGEROUSLY WITH MY BALL JOINTS PAID $60.00 nobody helped me and I got nothing done
Sep 04, 2026
I have been a customer of Russ Darrow for several years,
I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff.
Jul 07, 2026
Consistently excellent communication about completion
Consistently excellent communication about completion time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect.
Jun 11, 2026
Jon and everyone in the service department is amazing.
Jon and everyone in the service department is amazing. Highly recommend them to everyone I know!
Jun 06, 2026
I like everything about you place good service,but I
I like everything about you place good service,but I don't like the manager!!!
Aleiah Brown
Service Advisor
Sep 26, 2026
They do fine work but communicating with them has always
They do fine work but communicating with them has always been challenging for me. I often ask for one thing and get something else or don’t get what I asked for which is why I now don’t really go there unless I absolutely need to.
Sep 25, 2026
After this lease is up, I am done with Russ Darrow.
After this lease is up, I am done with Russ Darrow. there service department has gone downhill and no one there cares. Had to bring my car in to get fixed. First time, car sat there all day, just to be told 9 hours later that it will need to come back because the part was defective. That first time, the mechanic screwed up the rubber on my window and scratched my guard. Told Aleieh about it, acted like it didnt matter. My window is slightly fixed. It still rubs against the door and my window rubber is stretched from not putting it in correctly the first time. The car is a2026 and the mechanic gave zero xxxxs about caring for it while working on it and putting it together. Grease was all over the steering wheel. The service here sucks and I will gladly drive to West Bend dealership until my lease is up. Been with Russ Darrow since2013 and never again!!!
Sep 16, 2026
I feel important and seen when I come here for my
I feel important and seen when I come here for my appointments . There hasn't been one staff person that disappointed me wve e and they work so hard to make sure everything is taken care of
Sep 06, 2026
Professional and courteous customer service with clear
Professional and courteous customer service with clear communication. Thank you for making my visit quick and easy.
Sep 04, 2026
I have been a customer of Russ Darrow for several years,
I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff.
AL COBB
GENERAL SALES MANAGER
Jun 26, 2026
Amazing customer service and very responsive.
Amazing customer service and very responsive. Tim did a great job getting my deal approved along with Alvin.
Jun 12, 2026
I recently purchased a Honda Ridgeline from Russ Darrow
I recently purchased a Honda Ridgeline from Russ Darrow and had an excellent experience working with Derrick. From the beginning, Derrick was professional, knowledgeable, and easy to work with. He took the time to answer my questions, kept the process straightforward, and never made me feel pressured. Buying a vehicle can sometimes be stressful, but Derrick made the entire experience smooth and efficient. What I appreciated most was his responsiveness, honesty, and willingness to help throughout the process. He followed through on his commitments and made sure everything was handled properly from start to finish. I would highly recommend Derrick to anyone looking to purchase a vehicle at Russ Darrow. Thank you for making this a positive buying experience. -Massi A.
Jun 07, 2026
Darryl was great to work with and everyone made
Darryl was great to work with and everyone made everything so easy to get into the vehicle I wanted.
Jun 07, 2026
Lesia and George are simply amazing!
Lesia and George are simply amazing!!! The team that I worked with, including Mike and Bobby all showed exceptional courtesy. They are all professional and patient. Their knowledge and expertise was appreciated. It is evident that they value their customers. Thumbs up to Al and Josh too! Shout out to Rowley- he congratulated even when it wasn’t his sale.
May 19, 2026
Easy and fast experience, Chris was very helpful in
Easy and fast experience, Chris was very helpful in getting me the best deal possible for my new car.
Zach Gresbach
Parts Manager
Aug 19, 2026
Great customer service That to me sums it all.
Great customer service That to me sums it all. Always love the car wash Bye
Jul 07, 2026
Russ Darrow Honda Milwaukee completed my oil change, tire
Russ Darrow Honda Milwaukee completed my oil change, tire rotation, and recall promptly with excellent customer service.
Jun 23, 2026
Quick appt scheduling, all done online.
Quick appt scheduling, all done online. Immediate attention when driving in. Love the tire and alignment sensing when driving in and the facility is very clean and professional
Jun 11, 2026
Good reliable service.
Good reliable service. Vehicle was ready when promised. I would use their services again for sure.
Jun 11, 2026
Good reliable service.
Good reliable service. Vehicle was ready when promised. I would use their services again for sure.
Rowley Clayborn
Salesperson
Jul 17, 2026
Russ Darrow has done a great job with helping me pick a
Russ Darrow has done a great job with helping me pick a great choice of vehicle to drive.
Jul 15, 2026
Great staff, good vehicle options, was a nice experience
Great staff, good vehicle options, was a nice experience leasing a vehicle. Will be back!
Jul 15, 2026
Everyone was very helpful and made buying our new car
Everyone was very helpful and made buying our new car extremely helpful. Thank you everyone that helped
Jun 23, 2026
Actually Rowley was on vacation but he arranged for me to
Actually Rowley was on vacation but he arranged for me to meet with Tracy and she did a wonderful job.
Jun 19, 2026
This dealership made my buying a new car a very
This dealership made my buying a new car a very comfortable event!! Friendly and kind!!
Gerald Johnson
FI
Oct 16, 2026
It was an extreme pleasure to work with Christopher and
It was an extreme pleasure to work with Christopher and Russ Darrow in general, even though we had to travel across town. Well worth the trip! Highly recommend!
Oct 15, 2026
Very helpful in understanding our options good
Very helpful in understanding our options good inventory. Did good job of showing us all the features.
Jul 26, 2026
Dakota is such a sweet person!
Dakota is such a sweet person!!! She helped me with trading in my car & everything that went with getting it done. I really appreciate all the hard work she did within a few hours. I came in, told her what I was looking for & she surpassed what I was expecting. Also, her customer service is top tier. She is just amazing! Thank you again, Dakota!!!!!!!!!!!!!!!!
Jul 17, 2026
Russ Darrow has done a great job with helping me pick a
Russ Darrow has done a great job with helping me pick a great choice of vehicle to drive.
Jul 16, 2026
My service advisor was great Jon made sure that my
My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth.
Cruz Drahonovsky
Service Advisor
Nov 10, 2026
The service team members are very friendly, professional
The service team members are very friendly, professional and helpful during my car repairing. Thank you!
Sep 18, 2026
Incredible service.
Incredible service. Trustworthy and capable. The shuttle service was convenient and easy to use. Good communicators too.
Sep 14, 2026
Brought our Honda 2017 CRV in for an oil change and
Brought our Honda 2017 CRV in for an oil change and routine service. Cruz did a great job, he checked for any recalls and had the updates while I was in.
Jul 28, 2026
The service was fast and reliable.
The service was fast and reliable. Video was very informative. Cruz was great as usual!
Jul 07, 2026
Consistently excellent communication about completion
Consistently excellent communication about completion time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect.
Alicia Love
Service Advisor
Nov 11, 2026
The worst employee ever.
The worst employee ever. Acted like she was a mechanic, tried to scam us for extra money. Boasted about how long her experience was for 25+ years and had been an employee. If she is a manager I find it very funny how she did not want to address the issue and questioned what are you just looking for commission to sell SUNBIT. Try going to mechanic school and not making up fake repairs that weren’t even in the diagnostic video
Nov 11, 2026
This dealership totally blew me off denied my concerns
This dealership totally blew me off denied my concerns and tried to upsell with SUNBIT SPECIFICALLY ALICIA LOVE THE WORST PART WAS I HAD A DANGEROUSLY WITH MY BALL JOINTS PAID $60.00 nobody helped me and I got nothing done
Nov 10, 2026
Hello we are existing customers and have used services
Hello we are existing customers and have used services quite frequently. It is a shame and unfortunate we came in for a job and we were subject to diagnostic(60.00) and I am disgusted by the upselling and here’s what happened: During the diagnostic test the mechanic said nothing about caliper in my passenger side rear wheel. It was in detailed in the video only thing needed to be replaced was the brake pad and rotors. We were here a month ago and they told us this was the only thing needed to be done. Alicia refused to replace my issues and told me I could get them replaced only if I agreed to getting the calipers along with brakes and rotors. She also assured me the car would not go back on and the car wouldn’t move without the calipers. I called ahead of time and we talked about this and when we got there she made us pay more and ultimately I would not comply with buying new calipers. She quoted me at $1300.00 nowhere in the video of the diagnostic they never suggested that they needed replacements. The next day I went to Rosen Honda and they are very kind to me and right now and replacing my brakes and rotors and are not replacing my calipers. Basically the upselling was manipulative and rude. At the same dealer and they’re doing a great job she refused us service and I feel like the $60 for diagnostic should be reimbursed because of the disservice we received from Russ Darrow.
Nov 06, 2026
Great service i love bringing my truck to u to get any
Great service i love bringing my truck to u to get any work on it
Aug 03, 2026
I was attended to courteously by Alicia Love my service
I was attended to courteously by Alicia Love my service advisor and she kept me informed about as events progressed..
Christopher Stoflet
Sales
Oct 16, 2026
It was an extreme pleasure to work with Christopher and
It was an extreme pleasure to work with Christopher and Russ Darrow in general, even though we had to travel across town. Well worth the trip! Highly recommend!
Oct 01, 2026
My experience buying a new car at Russ Darrow Honda was
My experience buying a new car at Russ Darrow Honda was smooth with the help of Chris!
Oct 01, 2026
It was a great experience working with Chris at Russ
It was a great experience working with Chris at Russ Darrow Honda. I purchased my first Honda vehicle form here and am very satisfied with the whole experience. All my concerns were taken care of very well in a timely manner and I could complete the purchase and take delivery of the vehicle the same day. I definitely recommend Chris and Russ Darrow Honda.
Sep 02, 2026
As always great people and fun to deal with I have
As always great people and fun to deal with I have recommended all my family and friends to go and visit
Jun 17, 2026
Great He was knowledgeable and very pleasant to work
Great He was knowledgeable and very pleasant to work with. Had a great experience Wonderful service
Bobby Ljubich
FI
Oct 28, 2026
Came in with someone else to look at getting her a
Came in with someone else to look at getting her a vehicle and I ended up getting myself one instead. We had plenty of time to walk the lot and look at different vehicles. We saw one guy working with another couple, so we were going to wait. Luckily, we didn't have to wait long as we heard heels in the parking lot. It was Dakota coming to assist! Dakota was the absolute best. She was not pushy at all. Let us test drive the car while explaining the new technology. I knew they really wanted to make the sale that night, but we definitely wanted to take the time to go over finances to make sure we weren't getting in over our heads. Again, no pressure to purchase that night. We took the weekend to think and received a text from Dakota checking in with us to see if we had any questions that she could answer. I found a different color online with a cheaper price (still at this same location) so I texted her and asked if it was available. It was and bless Dakota for dealing with us, we test drove one but kept trying to compare it to the other one we test drove, so she had to go back and get the keys for the other one. She didn't complain once. We ended up staying past business hours to sign the documents and no one was upset. Everyone was very nice and friendly, spent lots of time explaining the process and the end of lease options as well as other protections we could choose but not pushy about it. Great experience over all. Dakota though has been wonderful the whole time. She constantly checked in by phone calls and text messages to make sure the car was exactly what I wanted and that I didn't have any questions. She also spent some time showing me some features that we didn't talk about during the test drive. This whole process has been very easy going and stress free. Thank you Russ Darrow and especially Dakota, can't wait to keep doing business with you.
Oct 06, 2026
Dakota did a great job and was very knowledgeable and
Dakota did a great job and was very knowledgeable and professional, amazing experience. Thank You
Oct 01, 2026
My experience buying a new car at Russ Darrow Honda was
My experience buying a new car at Russ Darrow Honda was smooth with the help of Chris!
Jun 26, 2026
Amazing customer service and very responsive.
Amazing customer service and very responsive. Tim did a great job getting my deal approved along with Alvin.
Jun 17, 2026
They made the experience very easy.
They made the experience very easy. Answered all my questions, allowed me to look and multiple options and didn't try to have me purchase things I didn't need.
Edgardo Acosta
Service Advisor
Sep 26, 2026
They do fine work but communicating with them has always
They do fine work but communicating with them has always been challenging for me. I often ask for one thing and get something else or don’t get what I asked for which is why I now don’t really go there unless I absolutely need to.
Sep 16, 2026
I feel important and seen when I come here for my
I feel important and seen when I come here for my appointments . There hasn't been one staff person that disappointed me wve e and they work so hard to make sure everything is taken care of
Aug 04, 2026
Dropping off our car for service was a seamless
Dropping off our car for service was a seamless experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and given options when they were available. We would highly recommend!
Jul 16, 2026
My service advisor was great Jon made sure that my
My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth.
Jul 11, 2026
Car was due for an oil change.
Car was due for an oil change. Decided to replace tires. General knowledge of sales rep on tires was minimal. Parts person has 0 personality and as little info on tires. Once I did my own research I was told one of the tires was not in stock. Just a not good process. The center itself is below standards I am used too. Little in the way of refreshments. Not a very good place to wait. Most maddening is that when I called for the oil change would have been nice to be told there were several other maintenance jobs that should be done. With the ties it was a 5-6 hr job. I would have scheduled a different day as there were things I planned on doing. The rep that helped me was very pleasant, best attitude. Otherwise I would rate a 2 overall score
Derrick Taylor
Sales Consultant
Oct 08, 2026
Derrick was extremely attentive and listened to what I
Derrick was extremely attentive and listened to what I was looking for in making a purchase; feeling heard was very important to me!
Jul 01, 2026
Every time I have to deal with this Dealer ship they are
Every time I have to deal with this Dealer ship they are always professional and courteous.
Jun 12, 2026
I recently purchased a Honda Ridgeline from Russ Darrow
I recently purchased a Honda Ridgeline from Russ Darrow and had an excellent experience working with Derrick. From the beginning, Derrick was professional, knowledgeable, and easy to work with. He took the time to answer my questions, kept the process straightforward, and never made me feel pressured. Buying a vehicle can sometimes be stressful, but Derrick made the entire experience smooth and efficient. What I appreciated most was his responsiveness, honesty, and willingness to help throughout the process. He followed through on his commitments and made sure everything was handled properly from start to finish. I would highly recommend Derrick to anyone looking to purchase a vehicle at Russ Darrow. Thank you for making this a positive buying experience. -Massi A.
Jun 06, 2026
Derrick was really helpful, honest, and understanding
Derrick was really helpful, honest, and understanding with us. I would highly recommend Russ Darrow Honda and Derrick.
May 29, 2026
The team at Russ Darrow was attentive, but not pushy.
The team at Russ Darrow was attentive, but not pushy. They were quick to find the vehicles we were interested in, and also suggested some alternative vehicles. Ultimately, we purchased a car we are very happy with.
Daryl Robinson
Sales Consultant
Sep 22, 2026
Accommodating for scheduling appointments.
Accommodating for scheduling appointments. The technician explains everything. Everyone is friendly & nice. The waiting room is clean.
Jun 28, 2026
Very comprehensive, took time to answer our questions,
Very comprehensive, took time to answer our questions, very accommodating to our tight schedule. Great
Jun 21, 2026
We had a great experience and purchased a vehicle we
We had a great experience and purchased a vehicle we love. Great customer service throughout dealership
Jun 16, 2026
Daryl Robinson was very helpful salesman and was great to
Daryl Robinson was very helpful salesman and was great to deal with him. Support carafe was great and also great help from a gentleman with all the settings on the dashboard n software
Jun 14, 2026
Very clean, welcoming, and down to business.
Very clean, welcoming, and down to business. We really appreciated the efficiency and directness in the purchasing process.
Dakota Vitrano
Sales
Nov 03, 2026
I love that this dealership does work with people
I love that this dealership does work with people regardless of their credit/financial profile (to a certain extent) however, as a woman I don’t like the pushiness of services or flirtatiousness of the men that work here. Dakota truly made my experience comfortable and non intimidating.
Oct 28, 2026
Came in with someone else to look at getting her a
Came in with someone else to look at getting her a vehicle and I ended up getting myself one instead. We had plenty of time to walk the lot and look at different vehicles. We saw one guy working with another couple, so we were going to wait. Luckily, we didn't have to wait long as we heard heels in the parking lot. It was Dakota coming to assist! Dakota was the absolute best. She was not pushy at all. Let us test drive the car while explaining the new technology. I knew they really wanted to make the sale that night, but we definitely wanted to take the time to go over finances to make sure we weren't getting in over our heads. Again, no pressure to purchase that night. We took the weekend to think and received a text from Dakota checking in with us to see if we had any questions that she could answer. I found a different color online with a cheaper price (still at this same location) so I texted her and asked if it was available. It was and bless Dakota for dealing with us, we test drove one but kept trying to compare it to the other one we test drove, so she had to go back and get the keys for the other one. She didn't complain once. We ended up staying past business hours to sign the documents and no one was upset. Everyone was very nice and friendly, spent lots of time explaining the process and the end of lease options as well as other protections we could choose but not pushy about it. Great experience over all. Dakota though has been wonderful the whole time. She constantly checked in by phone calls and text messages to make sure the car was exactly what I wanted and that I didn't have any questions. She also spent some time showing me some features that we didn't talk about during the test drive. This whole process has been very easy going and stress free. Thank you Russ Darrow and especially Dakota, can't wait to keep doing business with you.
Oct 15, 2026
Very helpful in understanding our options good
Very helpful in understanding our options good inventory. Did good job of showing us all the features.
Oct 08, 2026
Bought 2 cars from Dakota in 2026.
Bought 2 cars from Dakota in 2026. One in February, and the second in September.
Oct 06, 2026
Dakota did a great job and was very knowledgeable and
Dakota did a great job and was very knowledgeable and professional, amazing experience. Thank You
Mike Graat
FI
Oct 30, 2026
It was as it always is ',GREAT' Awesome,
It was as it always is ',GREAT' Awesome, fantastic,marvelous,heavenly,tremendous,above & beyound Life changing,always service with a smile,curious, absolutely the bomb
Jul 15, 2026
Great staff, good vehicle options, was a nice experience
Great staff, good vehicle options, was a nice experience leasing a vehicle. Will be back!
Jul 15, 2026
Everyone was very helpful and made buying our new car
Everyone was very helpful and made buying our new car extremely helpful. Thank you everyone that helped
Jun 12, 2026
I recently purchased a Honda Ridgeline from Russ Darrow
I recently purchased a Honda Ridgeline from Russ Darrow and had an excellent experience working with Derrick. From the beginning, Derrick was professional, knowledgeable, and easy to work with. He took the time to answer my questions, kept the process straightforward, and never made me feel pressured. Buying a vehicle can sometimes be stressful, but Derrick made the entire experience smooth and efficient. What I appreciated most was his responsiveness, honesty, and willingness to help throughout the process. He followed through on his commitments and made sure everything was handled properly from start to finish. I would highly recommend Derrick to anyone looking to purchase a vehicle at Russ Darrow. Thank you for making this a positive buying experience. -Massi A.
Jun 07, 2026
Lesia and George are simply amazing!
Lesia and George are simply amazing!!! The team that I worked with, including Mike and Bobby all showed exceptional courtesy. They are all professional and patient. Their knowledge and expertise was appreciated. It is evident that they value their customers. Thumbs up to Al and Josh too! Shout out to Rowley- he congratulated even when it wasn’t his sale.
Angela David
Service Advisor
Nov 12, 2026
Was able to get my vehicle in on short notice (same day)
Was able to get my vehicle in on short notice (same day) and promptly take care of the issues.
Oct 13, 2026
Our service was excellent Our new tires are great.
Our service was excellent Our new tires are great. And the detailing is amazing. Angela was very nice
Oct 09, 2026
Everything went well, the appt time, the waiting area.
Everything went well, the appt time, the waiting area. The customer service speaks well was excellent.
Sep 18, 2026
Customer service at the service center is subpar.
Customer service at the service center is subpar. Was told my recall would take about half a day to complete. Brought my car in at 9:30 for my appt and had to call at 4:45 as I hadn’t received any updates. My car was still being worked on at that time and would be done around 5:15. I asked if there was an issue as this was 7 hours later and was told by Angela that because I didn’t tell her a time I needed my car back by others were completed before mine. This wasn’t shared when I dropped it off as I hadn’t expected to have my car there all day. You shouldn’t be told it will take half a day when they don’t intend to start working on it until hours later. Not the first issue I’ve had with Russ Darrow service center customer service. Won’t be bringing it back. Will also be the last purchase from Russ Darrow. On another note, Rosen Kia completed recall work on another vehicle recently and the customer service was phenomenal.
Jul 29, 2026
Very friendly and efficient She was very friendly and
Very friendly and efficient She was very friendly and treated me and my family with the utmost respect and very knowledgeable about her role
Tracey Morales
Sales
Sep 04, 2026
Ms Tracey is the best she always helps me out I will
Ms Tracey is the best she always helps me out I will always work with her
Jul 01, 2026
Today we leased a Honda HRV for my daughter.
Today we leased a Honda HRV for my daughter. Tracy Morales was our salesperson and I can't be more grateful for all her help. She helped my daughter get the car that was the best fit for her. I would highly recommend purchasing your next car from her.
Jun 19, 2026
This dealership made my buying a new car a very
This dealership made my buying a new car a very comfortable event!! Friendly and kind!!
Jun 15, 2026
I really appreciate everything they have done for me and
I really appreciate everything they have done for me and being there me when I had an issue with my current truck and I love Ms Morals!
Jun 02, 2026
My opinion is the staff makes the dealership what it is
My opinion is the staff makes the dealership what it is that being said russ darrow has got to be taken great care of the employees cause it's always a pleasure dealing with the staff
Ken Matthews
Sales
Feb 21, 2026
They were awesome and everyone very helpful.
They were awesome and everyone very helpful. They were able to answer all my questions. I appreciate all that they did to get me in my new SUV and so fast.
Feb 16, 2026
Ken was personable and helpful.
Ken was personable and helpful. He may have been a bit forgetful but nothing major. He was attentive and growing in the role.
Feb 14, 2026
My car wasn't ready.
My car wasn't ready. An employee literally tried starting a fist fight with me. I did not get any paperwork for my purchase.
Feb 12, 2026
The Russ Darrow team was fantastic.
The Russ Darrow team was fantastic. Everyone I worked with was super helpful and knowledgeable. I couldn’t have asked for a better car buying experience.
Feb 11, 2026
Excellent customer service, very friendly and responsive.
Excellent customer service, very friendly and responsive. Highly recommend to anyone in the market for a vehicle!
Thomas Coleman
salesperson
Apr 07, 2026
Thomas is an awesome salesperson.
Thomas is an awesome salesperson. He was very detailed. I had a great car buying experience!
Mar 01, 2026
His attention to detail is amazing we only had to look at
His attention to detail is amazing we only had to look at one car because of it and it saved our whole day, amazing salesperson check him out !
Feb 27, 2026
Tom’s calm and pleasant demeanor during negotiations was
Tom’s calm and pleasant demeanor during negotiations was much appreciated. We didn’t feel rushed and drove away 😀
Feb 15, 2026
Thomas Coleman was just awesome.
Thomas Coleman was just awesome. Very nice man and helpful. Did everything he could to help me get the lease for my vehicle The dealership isa very nice establishment. All my interactions with people were very good.
Feb 11, 2026
Buying my car yesterday was exciting!
Buying my car yesterday was exciting! The dealership team walked me through everything and made sure I understood the paperwork. Driving off the lot felt amazing.
Josh Eynon
Sales Manager
Sep 04, 2026
I have been a customer of Russ Darrow for several years,
I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff.
Jun 19, 2026
This dealership made my buying a new car a very
This dealership made my buying a new car a very comfortable event!! Friendly and kind!!
Jun 08, 2026
With my past experiences not being great, this was an
With my past experiences not being great, this was an amazing change. I had the best experience. I worked with Lesia and Josh. Thank you so much the great experience and I look forward to working with you in the future! I absolutely love my new lease as well!
Jun 07, 2026
Lesia and George are simply amazing!
Lesia and George are simply amazing!!! The team that I worked with, including Mike and Bobby all showed exceptional courtesy. They are all professional and patient. Their knowledge and expertise was appreciated. It is evident that they value their customers. Thumbs up to Al and Josh too! Shout out to Rowley- he congratulated even when it wasn’t his sale.
May 31, 2026
Friendly, competent, competitive, responsive dealership
Friendly, competent, competitive, responsive dealership that offers and provides comprehensive assistance from sales to service.
Glenn Tucek
Sales Manager
Jul 17, 2026
Russ Darrow has done a great job with helping me pick a
Russ Darrow has done a great job with helping me pick a great choice of vehicle to drive.
Dec 19, 2025
i think Russ Darrow Honda has a great atmosphere that i
i think Russ Darrow Honda has a great atmosphere that i enjoy each time i come in for any kind of help
Jun 27, 2025
The dealership and the staff were very professional and
The dealership and the staff were very professional and efficient along the entire process, Great Job
Feb 12, 2022
I love them every time I come the service is nice and...
I love them every time I come the service is nice and fast the workers are always on their job they help with all my questions and concerns I love this dealer I could’ve found a better please to get my car from
May 16, 2020
I had a super fun time today at Russ Darrow Honda....
I had a super fun time today at Russ Darrow Honda. Kavanaugh and Shannon were excellent to work with. They were both very professional and knowledgeable. I walked out the same day with my new Honda Accord Sport 🙂 I will keep coming back here for service as well. I love the new location and the great deals. Thanks Russ Darrow Honda and all the staff helping out!
Angleo Balsamo
Parts Counter
Jan 25, 2026
Always willing to help.
Always willing to help. Always make sure I am happy with the service, Always checking in and updating me
Dec 19, 2025
i think Russ Darrow Honda has a great atmosphere that i
i think Russ Darrow Honda has a great atmosphere that i enjoy each time i come in for any kind of help
Aug 30, 2025
Samantha is an excellent advisor as was Mike in
Samantha is an excellent advisor as was Mike in explaining and repairing the extensive service
Jun 08, 2025
I always have my service done at Russ Darrow Honda.
I always have my service done at Russ Darrow Honda. Miguel was a great salesman. He went to bat for me and got me the best deal he could.
Becky Bennett
Cashier
Sep 14, 2026
Brought our Honda 2017 CRV in for an oil change and
Brought our Honda 2017 CRV in for an oil change and routine service. Cruz did a great job, he checked for any recalls and had the updates while I was in.
Jul 17, 2026
Russ Darrow has done a great job with helping me pick a
Russ Darrow has done a great job with helping me pick a great choice of vehicle to drive.
Mar 07, 2026
Alieha was terrific, she helped me get a shuttle while my
Alieha was terrific, she helped me get a shuttle while my car was serviced and also to get a ride back to the dealership. Very nice person. They fixed my van’s door at an affordable price.
Feb 02, 2025
Awesome and very clean and cool as xxxx to be at .
Awesome and very clean and cool as xxxx to be at ...plus all the staff helpful
Nicole Hottenstein
Office Manager
May 15, 2026
Terrible dealership and terrible employees do better she
Terrible dealership and terrible employees do better she should be fired very rude mean old lady
May 13, 2026
Great cars and easy to deal with staff to get an
Great cars and easy to deal with staff to get an affordable car. Services in the back were timely and very reasonable.
Feb 26, 2026
Dealership operates efficiently and effectively.
Dealership operates efficiently and effectively. Jon was great at explaining service and costs. Car is in great shape.
Mark Alvarez
Parts Counter
Jul 17, 2026
Russ Darrow has done a great job with helping me pick a
Russ Darrow has done a great job with helping me pick a great choice of vehicle to drive.
Jul 11, 2026
Car was due for an oil change.
Car was due for an oil change. Decided to replace tires. General knowledge of sales rep on tires was minimal. Parts person has 0 personality and as little info on tires. Once I did my own research I was told one of the tires was not in stock. Just a not good process. The center itself is below standards I am used too. Little in the way of refreshments. Not a very good place to wait. Most maddening is that when I called for the oil change would have been nice to be told there were several other maintenance jobs that should be done. With the ties it was a 5-6 hr job. I would have scheduled a different day as there were things I planned on doing. The rep that helped me was very pleasant, best attitude. Otherwise I would rate a 2 overall score
Niko Wynn Beavers
Parts Counter
May 29, 2025
Great service.
Great service. Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work!
Feb 02, 2025
Awesome and very clean and cool as xxxx to be at .
Awesome and very clean and cool as xxxx to be at ...plus all the staff helpful
LaQuanda McDonald
Asst Office Manager
Jul 22, 2026
Service department is always courteous and professional.
Service department is always courteous and professional. All work, including warranty repair done properly and in timeframe specified.