Customer Testimonials
Staff worked with me to help me come to terms that I was ok with having for my new vehicle purchase.
Very polite staff, easy to get in for appointments and location is close to my home.
Very friendly. Only complaint is the wait time. 2 hours seems like a very long time when you have an appointment.
Easy to get convenient appointment. Very helpful. Easy to work with. Pleasant staff. Work done in timely manner.
Everything was great. Jon Stein is the service manager. Very detailed and prompt. Always a fantastic job.
Always recommend!
We were thrilled with our entire car buying experience. Miguel was top-notch with customer service, even before we arrived. And Gerald made the paperwork quick and easy while explaining everything we needed to know. Best car buying experience we have ever had!
Rowley and the staff were wonderful, including Joe and George. I would recommend Russ Darrow Honda to everyone. Thank you Rowley
great
Samantha was very professional in her explanation of my warranty information and her timings of wait time
Satisfied with customer service and technician response to my needs. Joe recommended service I was not aware that I needed, kept me up to date on the progress and was professional throughout.
Adriana was super helpful and super nice. I arrived in my car and they bought me a lyft home while I waited for the repairs. All in all, super great staff, great service, will go again.
They took great care of my passport! It drives like a dream now
Been leasing from you for over 10 years now. Very satisfied with everything you do.
I have had good experiences with Russ Darrow Honda for many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tires and brakes etc. They even text me a video showing the work and inspection!
Clean, friendly, very helpful and happy to have my vehicle serviced there. I will be back when I need service again.
Clean, well managed, Derrick is great to work with and know how to get things done
Very easy to schedule since they called me. Clear explanations and videos. Very kind and courteous workers.
Andrew and Angelo in the service dept were top Shelf and Kind and Informative and Extremely Helpful. Excellent Job Adam ,Parts manger ,in Hiring those two Men . Over all the parts and service dept are Shinning examples of Great Customer Care. Oh!!!! What a great Feeling when you Honda!!!🤓💯
My salesman Miguel was the greatest person I have ever met. He would not stop until he was able to find me vehicle I liked . I loved the perseverance he has as a salesman. Definitely a keeper in the Russ Darrow family. I love the professionalism at Russ Darrell.. they go above and beyond to help their customers.. Definitely will refer a friend or family.
I really like russ darrow car lot. The cars are nice and they have great 👍 car options. All I can say it's the best car lot to go to if you're looking to purchase a vehicle.
The best. Everyone that helped me was great. Thanks to all. And double Thanks to Rowley Clayborn.
Very clean as always when I bring my car in. They completed my tune-up fast and efficient.
Exceptional customer service, very helpful, and kind. I came in for an oil change and it took no time.
Easy service, very professional, fast and efficent . Gave me options for future services and quoted accurately
5 Very professional Courteous Knowledgeable Good fisherman Do I win a cookie? Great FORD dealership
Rachel is a star, although everyone there is very nice. A shout-out to Karen the shuttle driver as well. I used to take my vehicle to Schlossman but Russ Darrow is closer to my house and more convenient so that is where I will go the next time I need service for my Honda. Thank you.
I think Russ darrow is convenient and attends to the needs of my car and I appreciate the service.
Simply amazing My experience there was very pleasurable Rachel Was very knowledgeable And very professional I would recommend anyone that owns a Honda to come visit her
I purchased a 2019 Honda CRV.. I loved the professionalism of Russ Darrow. I needed my car serviced and they went above and beyond for me. While my car was being serviced the manager approved a car rental for the days they kept my car. The car they rented me was Honda CRV 2025 all expensive paid.He also called me up personally and told me what needed to be repaired and said they will pay for everything and that I could keep the rental car for a couple more days. The manager was very nice . I love the way they treat ... Read More Google - May 1, 2025
Miguel made car buying a truly less stressful experience. He’s professional and just a nice person.
Fast and direct Courtesy with the response concern about vehicle maintenance. Also helpful with answering questions.
Always leave with a smile Maddie always has expert guidance and knowledge They make spending my money an adventure
I thought that they did a very good job overall. Very responsive and worked with me to make a sale. Made sure I got what I wanted.
They couldn't test the battery on the car they sold me and it died again
Personable, customer care and satisfaction, timely, waiting room comforts, courtesy, updates while waiting for vehicle
Good job, very helpful and informative 👍🏽 work was done on time kind and helpful employees.
Knowledge, friendly and was a pleasure to meet. I plan to call him to handle all of my needs when it comes to my car. Very nice young man.
Okay but they did not offer the free car wash was disappointed in not getting that service
Excellent service, very communicative, was able to modify service day of appt and complete quickly. Communication is best if you’re able to talk to a person on the phone or face to face. Had some difficulty getting what I needed from the bot on the phone and needed to be transferred to a person. This took a bit of time.
My favorite place for automobile service and repairs. Reliable, knowledgable and friendly representatives and staff.
Maddie is easy to talk to, friendly and respectful. I was able to bring in 2 cars to get service done. Everything went smooth and communication was great from her.
Michael Tuler was fantastic. I had a great experience at Russ Darrow. I will definitely be buying there again.
Good experience Maddie was professional. Love the tire scans and video updates of the vehicle
Got us in the same day for a recall item. Great efficient service. Will use again
Diagnosed and fixed the problem in a reasonable period of time. Having to pay an extra 3% for using a credit card is a disappointing.
It was professional service except I had and issue after I left the dealership and they refused to fix it .. the brake hold bottom wasn’t working
Very smooth experience buying from Russ Darrow Honda. Lesia and the team were friendly and helpful and it was very quick.
I had a time stopping by getting my wheel changed it was quick and clean
Joe was very professional but also personable. Explained everything to me clearly. Conscientious about following up. Excellent employee!
The staff were really nice and I was in and out of there fast. Thank you so much
They really did everything they could for my convenience and for my car’s repair.
reasonable work time, price seemed $50 high
It was good They were great and helpful with my questions and checking up on us
Really took care of me and my car needs, would highly recommend to and friends and family
Easy to work with. Flexible options for dates and times for service. Very convenient options to wait or they provide transportation back to my house.
Good maintenance work and communication by internet video most appreciated. Like the warranty of 12/12 for the work accomplished.
Scheduled a 2:30pm appointment for them to diagnose what why I had a check system storage warning on my 2017 Honda accord. Car didn’t get looked at until 4:30. Was told that I would not be charged the diagnostic fee if I went ahead with the repairs. The only repair that was needed was the replacement of a brunt out fuse. Which they changed but tried to charge me $231 diagnostic fee. They also tried to charge me $398 to install a window visor. There is literally a 3 minute long video on YouTube that shows you how to do that. So your telling ... Read More DealerRater - Apr 22, 2025
We worked with Samantha T. as our point of contact/the service representative. She listened to our concerns and ensured the car repairs were complete by staying in direct communication with the mechanics. Over the four days of repairs, we received timely updates and the work was completed as promised. Samantha and the mechanics who worked on our 2007 Honda Accord were AMAZING! Our car is functioing great. We are giving a five-star rating to the team members!
I am giving a four-star rating to Russ Darrow, however. The business charges its customers 3%-4% to use a credit card. Russ Darrow ... Read More Google - Apr 22, 2025
Didn’t like the way she got upset when I wouldn’t purchase extra things
I love the dealership but this time I wasn't satisfied with the service I received. I got a oil change and tire rotation now when I'm driving on the expressway my truck is shaking and it wasn't doing that before.
They did the service I came in for, recommended that I was due for recommended factury service and I agreed it was due. also checked tire Ware and brakes and was happy with there diagnosis
Dwight was very kind to my wife and I. We had a great experience at the dealership. Great job to all of you. I Wil tell others about the experience we had. Thanks to all.
Liked the way Russ Darrow takes care of customers. Receiving, caring, and supporting great! Thanks
Fantastic customer service. Knowledgable, helpful and fair. Will definitely be coming back to a Russ Darrow dealership to buy another car!
Appreciated the complimentary shuttle. Well organized service center with well trained crew. Nice waiting room.
Appreciate the assistance and smooth procress. I am grateful that everyone worked quick enough to get us out of there in a timely manner.
I like the people and they have never disappointed!
Rachel is the best! Super knowledgeable and extremely helpful. She'll keep you updated on the process while you wait.
Nice to work with. Clean waiting and a great team to work with every time.
I love that dealship 10 rate very good service all the time very helpful yes
Not a good experience over heard service.reps talking about customers. My service yet was not very knowledgeable about the situation going on with my car
Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional
He Daryl, was really helpful showing me oll of the vehicles that we wanted to see
Aleiah Brown was great to work with. Had to leave my car overnight. She was off the next day. She still called me that morning to give me updates. Had to knock off a star for the dealership. I paid over a grand for routine maintenance, they had the car overnight and still did not wash it. Unbelievable. I should not have had to ask for it to be washed.
When it was time to check out, Andrea was giving me details from another customer’s car sheet. I told her she had the wrong car she ignored what I said and continued to speak about the wrong care to me. I had to pretty much demand that was not my car and then she finally realized that she was telling me about the wrong car.
Terrance is very nice young who made my visit a pleasure thank you for being understanding and nice keep up the good work!!!! 👍🏾💓
They have been very helpful. Jon Stein has been helping me for a long time.
My advisor was great and friendly and helpful very professional made feel welcome great waiting room
The Service is slow, staff aren’t what they used to be. Website reservation system is outdated.
Clean friendly environment. I am satisfied with my purchase. I would certainly recommend for you to check them out.
Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow.
Brought my car in for a diagnostic test, it took a while to get to the issue, the service advisor was very helpful and nice about the process, I had some questions and they answered them very professionally and accurately, I am very happy with the outcome my car runs very smooth
Great experience and honest team. Would recommend and come back again.
Great experience!! Very professional and I definitely will be coming back. Also, great hours and availability.
Joey was really friendly and helpful. 10/10 service all around! I would recommend Joey & Honda to everyone.
I have gotten at least 10 different communications asking me to rate your biz. This amount is absurd and frankly annoying. Stop. Entirely.
Jon Stein was great! We got our car in for a recall right away. Fast and easy.
Great service and communication with me. I always have a good experience. Explains everything well
Joe was very nice and helpful thank you joe I appreciate everything that you done
Very good. Professional service. Rowley is awesome, as well as Racheal. I always return. Convenient